Frequently Asked Questions

Welcome to the Early Learning Centre FAQ area. You can browse through the most popular questions and sections using the list below, or use the search boxes above to ask us a question.

About Us
What's your Head Office telephone number?
Can I recycle my toys?
Customer Service
What time does your customer service team operate?
I have used my discount voucher, but the discount was not applied to all the toys, why is this?
Deliveries & Returns
If I place an order, how long does delivery take and how much does it cost?
Can I track my order online?
Big Birthday Club
I've registered for the Big Birthday Club, and would like to know how far in advance of my child's birthday will I receive the Big Birthday Club pack and discount voucher?
What do I get as a Big Birthday Club Member?
Our Products
Do you sell spare parts for your toys?
A toy I want to order is showing as out of stock, but the 'reserve this toy' button is not showing. Why?
Our Stores
What is my local store's opening times?
Where is my local store?
Website & Security
Can I use my gift card to pay for my on-line order?
How can I change/update my contact details?